These Terms and Conditions ("Terms") govern your access to and use of the Tripinsync platform, website (tripinsync.com), mobile applications, and related services (collectively, "the Services") provided by Tripinsync Ltd ("Tripinsync", "we", "us", "our"), a company incorporated in England and Wales with company number 12345678, whose registered office is Suite 100, One Canada Square, London E14 5AB.
By creating an account or using our Services, you agree to be bound by these Terms. If you do not agree, do not use our Services.
2.1 To access most features of the Services, you must register for an Account. You agree to provide accurate, current, and complete information during registration and to update it as necessary.
2.2 You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account. Notify us immediately at hello@tripinsync.com if you suspect unauthorised access.
2.3 You must be at least 18 years of age to create an Account. By registering, you represent that you meet this requirement.
2.4 Corporate and Commercial Accounts must be registered by an authorised representative of the organisation. By accepting these Terms, you represent that you have authority to bind the organisation.
3.1 The Services are provided for lawful purposes only. You agree not to:
4.1 Tripinsync's AI features — including the PCN appeals tool, legal document generator, and compliance recommendations — are provided as informational tools to assist you. They do not constitute legal advice.
4.2 AI-generated content is based on pattern recognition and training data. While we strive for accuracy, we cannot guarantee that AI outputs are legally correct, complete, or appropriate for your specific circumstances.
4.3 You remain solely responsible for reviewing all AI-generated content before submission to any authority, court, or third party. We strongly recommend seeking qualified legal advice for complex or high-value PCN disputes.
4.4 Tripinsync accepts no liability for the outcome of any appeal, legal proceeding, or regulatory action arising from the use of AI-generated content, whether or not reviewed by our legal team.
5.1 Certain features of the Services require a paid Subscription. Subscription fees are charged in advance on a monthly or annual basis as selected at purchase.
5.2 All fees are stated in GBP and are inclusive of VAT where applicable. Current pricing is displayed on our website and may be updated with 30 days' notice to existing subscribers.
5.3 Payment is processed securely by Stripe. By providing payment details, you authorise us to charge your payment method for the applicable Subscription fees.
5.4 Subscriptions automatically renew unless cancelled at least 24 hours before the renewal date. You can cancel at any time through your Account settings or by contacting hello@tripinsync.com.
5.5 We do not offer refunds for partially used Subscription periods, except where required by law (including the Consumer Rights Act 2015 for UK consumers). If you believe you are entitled to a refund, contact us within 14 days of purchase.
6.1 We may offer free trial periods for certain Subscription tiers. During a free trial, you have access to the specified features at no charge.
6.2 At the end of the free trial, your account will automatically convert to the selected paid Subscription unless you cancel before the trial ends. No charge will be made without prior notice.
7.1 Tripinsync and its licensors own all intellectual property rights in the Services, including the platform design, software, algorithms, AI models, documentation, and trademarks. Nothing in these Terms transfers any such rights to you.
7.2 You retain ownership of all Content you upload to the platform. By uploading Content, you grant Tripinsync a limited, non-exclusive licence to use, store, and process that Content solely for the purpose of providing the Services to you.
7.3 You may not copy, reproduce, distribute, or create derivative works from any part of the Services without our prior written consent.
8.1 We process your personal data in accordance with our Privacy Policy, which forms part of these Terms. By using the Services, you acknowledge that you have read and understood our Privacy Policy.
8.2 For Corporate and Commercial accounts, you are the data controller for personal data relating to your employees and drivers. Tripinsync acts as a data processor. A Data Processing Agreement (DPA) is available on request for enterprise clients.
9.1 The Services may integrate with or link to third-party services (including DVLA, local councils, payment providers, and mapping services). We are not responsible for the content, availability, or practices of third-party services.
9.2 Your use of third-party services is governed by their own terms and privacy policies. We recommend reviewing these before providing personal data to any third party.
10.1 To the fullest extent permitted by law, Tripinsync's total liability to you for any claims arising from or relating to these Terms or the Services shall not exceed the greater of (a) the total fees paid by you to Tripinsync in the 12 months preceding the claim, or (b) £100.
10.2 Tripinsync shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or business interruption, even if advised of the possibility of such damages.
10.3 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
10.4 For consumers (individuals not acting in a business capacity), your statutory rights under the Consumer Rights Act 2015 and other applicable UK consumer protection laws are not affected by these Terms.
You agree to indemnify, defend, and hold harmless Tripinsync and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) your use of the Services in violation of these Terms; (b) your violation of any applicable law; (c) Content you upload that infringes a third party's rights; or (d) your wilful misconduct or negligence.
12.1 We aim to provide the Services 24/7 but do not guarantee uninterrupted availability. Planned maintenance will be communicated in advance where possible. Unplanned outages will be communicated via our status page at status.tripinsync.com.
12.2 We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with reasonable notice where practicable. We will not be liable for any such changes.
12.3 We may update these Terms at any time. Material changes will be communicated by email and/or in-app notification at least 14 days before taking effect. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.
13.1 You may terminate your Account at any time by contacting us or through your Account settings.
13.2 We may suspend or terminate your Account immediately if: you breach these Terms, you fail to pay applicable fees, or we are required to do so by law. We will provide notice where possible.
13.3 On termination, your right to access the Services ceases. We will retain your data in accordance with our Privacy Policy. You may request export of your data within 30 days of termination.
14.1 These Terms are governed by and construed in accordance with the laws of England and Wales.
14.2 Any dispute arising from these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where applicable consumer protection law provides otherwise.
14.3 We encourage you to contact us at hello@tripinsync.com in the first instance to resolve any dispute informally. If we cannot resolve a dispute within 30 days, either party may refer it to mediation through a mutually agreed mediator before initiating court proceedings.
15.1 If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
15.2 Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
15.3 These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Tripinsync regarding the Services.
15.4 You may not assign or transfer any rights under these Terms without our prior written consent. We may assign our rights and obligations to a successor entity in the event of a merger, acquisition, or sale of assets, with notice to you.
For questions about these Terms, contact us: